Terms & Conditions

Remapping and Solutions

Due to software/file alterations and consulting being in a digital format and a non-tangible item, ALL payments for online monetary units on our tuning portal are Non-refundable on PayPal or any other payment method. The monetary unit cannot be transferred to other account holders. Not more than one user is allowed to use a single account. If there are any software/file issues that we cannot resolve, then the user’s online account will be refunded back into the monetary unit applicable on our website, but will NOT be refunded to other transaction platforms which was used to pay with example PayPal, MasterCard, VISA, EFT etc.

One Tuning File per Request Allowed. We do NOT supply multiple different files for one tuning request. All Tuning Files come with a 30-day warranty for alterations or repairs on the file. Any solutions that was not selected in the options, or files that require any further solutions or modifications added or removed once original request has been done already, will have to be resubmitted as a new Tuning Request and will be charged at the applicable credits as per the price list.

Files that require re-do, due to customers car going back to main dealer and the modified file has been removed, then you will need to make a new file request again, and will be charged accordingly.

We will not be held accountable if you work without proper or the necessary Diagnostic or Tuning tools and are unable to diagnose on our request or make any necessary resets we advise. If files are uploaded and they are not the correct file, or you forgot to select a solution and the file has been processed by a tuner/engineer already, you will have to resubmit the file again with your request at your own cost. PLEASE make sure you upload the correct file and select the correct options the first time.

Any damages to the ecu or vehicle, we will NOT be held responsible for, and no refunds will be given. You as the user/client work at your own responsibility. You flash files at your own risk. It is very important you do full health checks and tests on all vehicles before tuning.

By using our file service, you AGREE to our terms and conditions.

Tuning and Diagnostic Equipment

All tools and diagnostic equipment will be original and genuine of nature, and will carry the applicable manufacturer’s warrantees and guarantees. Our company will not be held responsible for any defective tools, but will liaise with the applicable manufacturers if such defects would arise.

Any returns of equipment could have an extra charge to cover costs on example, handling, shipping, customs etc.

Contact us

Adress: 31 Cilliers Street, Parys, South Africa, 9585

Call/Whatsapp: +27-68-802-0301

Email: info@raceremaps.com

Governing Laws and Jurisdiction (South African Laws)

This website and its contents are governed by the laws of South Africa. By accessing or using our website, you agree that all matters relating to your access or use, including any disputes, will be governed by the following South African laws:

Electronic Communications and Transactions Act (ECTA)

The Electronic Communications and Transactions Act regulates electronic transactions, online privacy, and information security. By using this website, you consent to ECTA’s provisions on data protection, electronic signatures, and transaction security.

Protection of Personal Information Act (POPIA)

We comply with the Protection of Personal Information Act (POPIA), which governs the collection, use, and protection of personal data. Any personal information you provide will be handled in accordance with POPIA standards, ensuring your data is processed lawfully and securely.

Consumer Protection Act (CPA)

The Consumer Protection Act provides for consumer rights in South Africa, which extend to online transactions. Under the CPA, we commit to transparent and fair business practices, including accurate disclosure of product information, pricing, and terms of service.

Intellectual Property Laws

All content, trademarks, and intellectual property on this website are protected by South African intellectual property laws, including copyright and trademark legislation. Unauthorized use, distribution, or reproduction of any website content is prohibited.

Cybercrimes Act

We take cyber security seriously and adhere to the Cybercrimes Act, which sets out requirements for securing our systems and protecting our users from cyber threats. Unauthorized access to or misuse of this website and its content will be prosecuted under this act.

Jurisdiction

Any disputes arising from your use of this website will be subject to the exclusive jurisdiction of the South African courts. By using this website, you agree to submit to the jurisdiction of these courts.

Contact Us

If you have any questions or concerns regarding the applicable Governing Laws and Jurisdiction of South Africa, please feel free to reach out to our customer service team at info@raceremaps.com.

Refund Policy

Files that require re-do, due to customers car going back to main dealer and the modified file has been removed, will not be refunded

We will not be held accountable if you work without proper or the necessary Diagnostic or Tuning tools and are unable to diagnose on our request or make any necessary resets we advise. If files are uploaded and they are not the correct file, or you forgot to select a solution and the file has been processed by a tuner/engineer already, you will not be refunded and will have to resubmit the file again with your request at your own cost. PLEASE make sure you upload the correct file and select the correct options the first time.

Any Tuning tools or diagnostic equipment will be responsibility of the manufacturer of the applicable tools, and any refunds will be referenced to their own refund policies.

Contact Us

If you have any questions or concerns regarding Refund policy, please feel free to reach out to our customer service team at info@raceremaps.com.

Cancellation Policy

Order Cancellation

Customers may cancel their order within 12 hours of placing it. This is only applicable to tangible products. To initiate a cancellation, please contact us at info@raceremaps.com with your order number and cancellation request.

Orders Already Shipped or Delivered

Once an order has been shipped or delivered, it cannot be cancelled. If you wish to return an item after it has been delivered, please refer to our Return Policy for instructions on how to proceed.

Refund Process

If your cancellation request is received within the allowable time frame and approved, we will process your refund within 5-7 business days after receiving the funds. Please note that the refund may take additional time to reflect in your account, depending on your payment method, bank or country.

Exceptions

Certain items may be non-cancellable due to their nature (e.g., customized products, digital downloads). These exceptions will be clearly stated at the time of purchase.

Contact Us

If you have any questions or concerns regarding your order or our cancellation policy, please feel free to reach out to our customer service team at info@raceremaps.com.

Return Policy

Returns for Tangible Items

We accept returns for physical (tangible) items within the time frame of the manufacturer’s return policy. To qualify for a return, items must be unused, in their original packaging, and in the same condition as received. To initiate a return, please contact our customer service team at info@raceremaps.com.

Handling and Shipping Fees: Please note that returned items may be subject to handling and shipping fees, which will be deducted from your refund.

Money Conversion Fees: If your original payment was made in a foreign currency, conversion fees may apply. These fees will also be deducted from your refund amount.

Refund Processing: Approved refunds will be processed within 5-7 business days after receiving the item or product back and after it has passed quality inspection. Refunds may take additional time to appear in your account, depending on your payment provider, payment method, bank or country.

Non-Returnable Tangible Items

Certain tangible items, such as customized or personalized products, are non-returnable. These exceptions will be indicated at the time of purchase.

Returns for Non-Tangible Items

Due to the nature of digital and non-tangible items (such as downloadable products, software licenses, or online services), these items are non-returnable and non-refundable once purchased.

Damaged or Defective Items

If a tangible item arrives damaged or defective, please notify us within 24 hours of delivery. We will not take responsibility for lost or damaged items, and thus encourages clients to add shipping insurance to cover for any possible costs that may be obtained from lost or damaged items during shipping. If the product has a defect by itself due to a manufacturing issue, we will assist you through the manufacturer with a replacement or refund.

Contact Us

For any questions about our return policy or to initiate a return, please reach out to us at info@raceremaps.com.

Delivery Policy

We are dedicated to providing reliable and timely delivery for both our tangible and non-tangible products. Please review our delivery policy below, which is designed to complement our Cancellation, Return, and Governing Law policies.

Delivery Timeframes

We aim to process and ship all orders promptly. Delivery times vary based on your location and the type of item purchased:

Tangible Items: Orders are typically processed within 1-3 business days if stock is available, and delivered within 30 days depending on your location and your country’s delivery system for which we do not have control on. Estimated delivery times will be provided at checkout.

Non-Tangible Items: Digital products or services are delivered electronically and should be accessible after payment confirmation within our business open hours. If you encounter any access issues, please contact our customer service team at info@raceremaps.com.

Shipping Fees and Costs

Shipping fees for tangible items are calculated at checkout and depends on your location, package size, and delivery speed selected. Customers are responsible for any applicable import duties or taxes for international shipments, which may be charged by your local customs authority.

Order Tracking

Once your tangible item has been shipped, you will receive a tracking number via email to monitor the delivery status. If you experience delays or any issues with your order, please reach out to us for assistance.

Delivery and Cancellation

Please note that once an order has been shipped, it cannot be cancelled, as per our Cancellation Policy. We encourage customers to review their orders carefully before finalizing their purchase.

Return Eligibility and Delivery Fees

If you wish to return a tangible item, please refer to our Return Policy. Shipping, handling, and any money conversion fees for returned items may be deducted from your refund. Non-tangible items cannot be returned, as per our Return Policy.

Lost or Damaged Items

In the rare event that an item is lost or arrives damaged, please notify us within 24 hours. We will not take responsibility for lost or damaged items, and thus encourages clients to add shipping insurance to cover for any possible costs that may be obtained from lost or damaged items during shipping. If the product has a defect by itself due to a manufacturing issue, we will assist you through the manufacturer with a replacement or refund.

Contact Us

If you have questions about our delivery options or need help with an order, please contact us at info@raceremaps.com.

Privacy Policy

We value and respect your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. By accessing or using our services, you consent to the collection and processing of your data in accordance with this policy and applicable South African laws, including the Protection of Personal Information Act (POPIA).

Information We Collect

Personal Information: We collect information you provide voluntarily, such as your name, contact information, billing details, and shipping address when you place an order or contact us.

Non-Personal Information: We may automatically collect certain non-identifiable information about your device and browsing habits, such as IP address, browser type, pages visited, and time spent on our site.

How We Use Your Information

We may use the information collected to:

Process and fulfil your orders, including handling payments, shipping, and order confirmations

Improve our website and tailor our services to better meet your needs

Communicate with you about updates, promotions, or customer service inquiries

Maintain legal compliance and safeguard our business against fraud and misuse

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. However, we may share your information with trusted third parties, including:

Service Providers: Companies that help us process payments, deliver orders, and improve our website experience.

Legal and Compliance Obligations: When required by law, to comply with a legal process, or to protect our rights and property.

Data Security

We implement reasonable security measures to protect your information. However, please understand that no online data transmission can be guaranteed as completely secure. We encourage you to use secure methods when sharing sensitive information.

Your Rights and Choices

Under POPIA, you have the right to:

Request access to the personal information we hold about you

Correct or update your information if it’s inaccurate

Withdraw consent for data processing where consent was provided

Request deletion of your personal data, subject to legal and contractual obligations

Cookies and Tracking

Our website uses cookies to enhance your browsing experience, store your preferences, and gather anonymous usage data. You can adjust your browser settings to refuse cookies; however, this may affect certain features on our website.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these sites. Please review the privacy policies of any third-party sites you visit.

Policy Changes

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Any changes will be posted on this page with an updated “Last Updated” date.

Contact Us

For questions about this Privacy Policy or to exercise your data rights, please contact us at info@raceremaps.com.

Last Updated: 30-10-2024