Due to software/file alterations and consulting being in a digital format and a non-tangible item, ALL payments for online monetary units on our tuning portal are Non-refundable on PayPal or any other payment method.
The monetary unit cannot be transferred to other account holders. Not more than one user is allowed to use a single account.
If there are any software/file issues that we cannot resolve, then the user’s online account will be refunded back into the monetary unit applicable on our website, but will NOT be refunded to other transaction platforms which was used to pay with example PayPal, MasterCard, VISA, EFT etc.
Files that require re-do, due to customers car going back to main dealer and the modified file has been removed, will not be refunded.
We will not be held accountable if you work without proper or the necessary Diagnostic or Tuning tools and are unable to diagnose on our request or make any necessary resets we advise.
If files are uploaded and they are not the correct file, or you forgot to select a solution and the file has been processed by a tuner/engineer already, you will not be refunded and will have to resubmit the file again with your request at your own cost. PLEASE make sure you upload the correct file and select the correct options the first time. Any damages to the ecu or vehicle, we will NOT be held responsible for, and no refunds will be given. You as the user/client work at your own responsibility.
You flash files at your own risk. It is very important you do full health checks and tests on all vehicles before tuning.
Any Tuning tools or diagnostic equipment will be responsibility of the manufacturer of the applicable tools, and any refunds will be referenced to their own refund policies.
If you have any questions about our Refund Policy, please don’t hesitate to contact us.
